Refund and Returns Policy

We are sorry to hear something’s not quite right with your order, please email us at info@jadeandjoy.co.uk with more details on your order and we will respond to you as soon as possible.

REFUNDS

All our products are subjectively appreciated consumables (food) and we cannot offer refunds should a product not meet a customer’s singular tastes.

We will review any refund and return enquiries. You may be required to show photographic proof and/or return goods if deemed appropriate. Any non-defective, unopened products may be returned within 14 days of delivery with all original packing material and invoice/receipts for a refund minus the original delivery charge. The costs for shipping returned items to Jade & Joy will be covered by the customer (please bear this in mind especially for International orders…return costs are often prohibitively expensive).

Only if the return is as a result of our error (you received an incorrect or defective item, etc) will Jade & Joy pay the return shipping costs. Further, in the event of our error or defective/faulty items, the customer has 30 days to receive a return and refund.

When returning an item please retain tracking details/proof of postage to cover us in the event of courier issues/loss. We cannot accept responsibility for packages despatched to us.