Delivery & Shipping

Orders placed before midday (Mon-Fri) will be dispatched same day. All orders placed after midday will be dispatched the next working day. We use Royal Mail for all deliveries and expect them to be delivered in 2-3 days. Please allow a few extra days for your order to be delivered.

Customers are responsible for ensuring full and accurate postcode and delivery details are provided; whilst we endeavour to scrutinise all labels going out, we cannot validate and verify every single address given, nor can we cover the costs incurred or compensate for delivery delays.

At the present time we cannot consider Royal Mail parcels ‘delayed’ or ‘misplaced’ until 7 working days have passed since leaving our facilities.

We currently deliver to the UK & Channel Islands at a standard rate of £2.99. However, shipping cost may vary and potentially, excess charges many apply in certain territories/postcodes such as import sales tax.

We offer free shipping for orders above £35 and on all subscription orders.

If you have any queries, please contact us here!

Refunds & Returns

We are sorry to hear something’s not quite right with your order, please email us at info@jadeandjoy.co.uk with more details on your order and we will respond to you as soon as possible.

All our products are subjectively appreciated consumables (food) and we cannot offer refunds should a product not meet a customer’s singular tastes.

We will review any refund and return enquiries. You may be required to show photographic proof and/or return goods if deemed appropriate. Any non-defective, unopened products may be returned within 14 days of delivery with all original packing material and invoice/receipts for a refund minus the original delivery charge. The costs for shipping returned items to Jade & Joy will be covered by the customer.

Only if the return is as a result of our error (you received an incorrect or defective item, etc) will Jade & Joy pay the return shipping costs. Further, in the event of our error or defective/faulty items, the customer has 30 days to receive a return and refund.

When returning an item please retain tracking details/proof of postage to cover us in the event of courier issues/loss. We cannot accept responsibility for packages despatched to us.