Refund policy

All our products are subjectively appreciated consumables (food) and we cannot offer refunds should a product not meet a customer’s singular tastes.

We will review any refund and return enquiries. You may be required to show photographic proof and/or return goods if deemed appropriate. Any non-defective, unopened products may be returned within 14 days of delivery with all original packing material and invoice/receipts for a refund minus the original delivery charge. The costs for shipping returned items to Jade & Joy will be covered by the customer.

Only if the return is as a result of our error (you received an incorrect or defective item, etc) will Jade & Joy pay the return shipping costs. Further, in the event of our error or defective/faulty items, the customer has 30 days to receive a return and refund.

When returning an item please retain tracking details/proof of postage to cover us in the event of courier issues/loss. We cannot accept responsibility for packages despatched to us.